Sartorius AG to Implement IFS Field Service Mananagement from IFS Central Europe

Following a comprehensive vendor evaluation, IFS – with its Field Service Management solution – was selected as the best software supplier and provider of local support. Key factors were the solution’s ability to meet Sartorius’ current needs – such as new self-service tools for service employees and faster response times to customer inquiries – as well as its ability to support the company’s growth plans and its service evolution. A decisive element for Sartorius was the ability to easily integrate the solution into existing systems and for it to be intuitive for end-users.

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Enhanced routing within IFS Mobile Workforce Management™ leverages TomTom real-time traffic data

IFS is enhancing the capabilities of its Enterprise Service Management suite by incorporating TomTomTraffic via the TomTom Routing API. By applying the TomTom Routing API, and taking into account real-time traffic conditions affecting ongoing or committed travel activities, IFS Mobile Workforce Management users can benefit from more accurate routing, improved time-to-destination estimations and staff cost efficiencies.

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IFS release new version of FSM software

IFS, the global enterprise applications company, announces major updates to its IFS Field Service Management (FSM) offering. The latest version of IFS Field Service Management (5.6.3) is now available and features a number of enhancements. The major enhancements include next-generation mobile client for Windows 10, several predefined IFS Lobbies, and the option to deploy in the IFS Managed Cloud on Microsoft Azure.

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IFS World Conference Review

There's a great overview of the IFS World Conference in Field Service News, authored by Kris Oldland.

Covering IFS Applications 9, New Partnerships, IFS Field Service Management (5.6.2) and some milestone announcements it is well worth a look.

To read the review please click here: World Conference Review


Auto Windscreens streamlines operations with IFS Applications

IFS, the global enterprise applications company, has today announced that Auto Windscreens, a leading automotive repair glazing company based in the UK, has deployed IFS Applications in a full refresh of handheld devices used by technicians in the field. IFS Applications, comprising of IFS Field Service Management and IFS Mobile Workforce Management, have enabled Auto Windscreens to simplify data flow and streamline operations. In addition, Auto Windscreens has upgraded its mobile system from Windows to Android, combining an entire refresh of its mobile devices.

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Change: Don’t just adapt to it, capitalize on it - At IFS World Conference 2015.

  • Agile, Innovative Software
  • Over 100 Breakout sessions
  • Premium-Value Training

IFS customers and partners from around the world all come together — to expand and focus your business vision. So get closer to your business, see new opportunities to stay ahead in an ever-changing world

For further information please click on the link below.
IFS World Conference 2015


Gartner Magic Quadrant recognises IFS for its Enterprise Service Management solution.

IFS, the global enterprise applications company, has been named a leader for its Enterprise Service Management solution in the Gartner Magic Quadrant for Field Service Management, authored by William McNeill, Michael Maoz and Jason Wong on 22nd December 2014. It is believed that the significant investment IFS has made to build a comprehensive and open Enterprise Service Management solution is the reason why Gartner has positioned IFS as a ‘Leader’ within the Magic Quadrant.

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Good luck to Thales and Cubic Transportation

Congratulations and good luck to our customers Thales and Cubic Transportataion who have been shortlisted in the UK Rail Industry Awards for Outstanding Projects - Large (over £20m).

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Customer success - Congratulations to Cubic Transportation

Congratulations to Cubic Transportation on winning the Electra contract with Transport For London worth over £660m over the next 10 years.

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See us at the Service Management Expo in June

FSM will be attending the Service Management Expo running June 17th - 19th at ExCel, London.


"Service Management Expo will provide visitors with the broadest range of suppliers EVER. Already we have a number of exhibitors signed up to attend the event from waste management, energy solutions, winter maintenance and environmenal services, to office management, fire solutions and managed services.

Over the past 14 years, Service Management Expo has truly cemented its reputation as the world’s largest dedicated facilities management event. There is no other comparable exhibition dedicated to uniting FM professionals from all sectors and geographies with suppliers, advisers and specialists offering the very latest in innovation and education."

We look foward to seeing you at the Show.

For further information visit:



See us at the Facillities Management Show 11-13th March

FSM will be attending this year's facilities management show, taking place at the NEC from the 11th March to the 13th March, stand no: F17A.

"Facilities Management 2014 will bring together thousands of FM professionals with exibitors of the latest innovations and business solutions to the UK market."

We look forward to seeing you there.

For further information:



FSM sponsors BMX Team “Race Day Video”

FSM are proud to sponsor BMX team “Race Day Video.” The team has 9 riders from 5 years + at Regional “grass roots” level and 7 riders from 10 years + competing regionally, nationally and internationally. FSM is proud to contribute to a team dedicated to inspiring young talent in this vibrant sport and look forward to hearing great things in the future.


A timely start for Mary

FSM are very pleased to welcome Mary Blount to the team. Mary will be supporting FSM's ongoing consultancy activities and QA processes. Mary's degrees in Computer Science and Economics, development of a Service Management Solution and years spent travelling the world implementing SAP means she brings a wealth of knowledge and practical experience to the role.

The current high level of interest in IFS Metrix, numerous go lives, and a new contract win of a 175 User solution (watch this space) makes Mary's arrival even more timely. As a seasoned triathlete we look forward to the energy and enthusiasm Mary will bring to the business.


Customers go live to complete the financial year.

Time to draw breath as another financial year comes to a close.

Where did the year go? It fairly raced by with the last months seeing two customers go live, a third about to go live and a 4th rolling out to a major new contract. So whilst the dismal seasonal weather has been cold it has been warm for the FSM team at the coal face.

Implementations have covered; IFS Metrix 5, IFS 360 appointment booking and dynamic scheduling, IFS Metrix Mobile (Windows and Android), Customer Portals, Technician Portals and Warehouse Portals.

Backing up the implementation team the development team has been called upon for integration work covering Sage Line 100 (Sage 500 and 1000 interfaces also available), Navision financials (web service), ByBox logistics for auto printing of shipment labels & logistics updates (UPS integration also available), Tom Tom Webfleet (Navman integration also available) and the creation of numerous Email interfaces (creates Requests in IFS Metrix from text or html emails).

With a strong sales pipeline and a growing team at FSM it looks like 2013 might be another year that’s going to fly by!



Tom Tom Webfleet:


Another Winner! Congratulations to FSM customer Space engineering!

Congratulations to FSM customer Space engineering on their Contractor of the Year award! This our second customer to win a national service award in 2011.

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