Fairbank Scales implement IFS Field Service Management

Managing complex customer service contract requirements is a demanding task that is only made more complicated by manual processes. For Fairbank Scales, they wanted to simplify and automate its manual processes—and it did so successfully by implementing IFS Field Service Management (FSM) software.

After implementing IFS FSM, Fairbanks Scales has:

Increased productivity

Improved scheduling

Improved work order management

Improved inventory processes

And so much more

Read the full story of Fairbanks Scales’ journey towards automating its entire operation click here


Great results and interesting article on our customer Vista Retail

Article from the Telegraph:

"Three years ago Vista decided to revolutionise how we deliver customer service. Since then our growth has been astronomical and now The Telegraph has recognised us as one of the UK's leading SME's for leadership, growth and innovation.

Vista Retail Support, a leading EPOS support and maintenance provider, has been keeping tills ringing for more than 20 years by investing in clever technology, renewing existing contracts and diversifying into new sectors."

Read the full article here. 


IFS FSM selected by DH Pace Company

IFS, the global enterprise applications company, has been selected to provide an end-to-end enterprise software solution to DH Pace, a leading provider and servicer of doors in North America. Headquartered in Olathe, Kansas, DH Pace Company is a nationally recognised and respected door sales and service organisation that traces its roots as a door company back to 1926. Today, the company operates facilities in over 30 local markets throughout the continental United States and employs upwards of 1,500 people.

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FSM selected as finalist for IFS Channel Partner of the Year Award

Field Service Management Ltd is proud to announce the business has been selected as a finalist in the IFS Channel Partner of the Year Award.

To find out more please click here


Sartorius AG to Implement IFS Field Service Mananagement from IFS Central Europe

Following a comprehensive vendor evaluation, IFS – with its Field Service Management solution – was selected as the best software supplier and provider of local support. Key factors were the solution’s ability to meet Sartorius’ current needs – such as new self-service tools for service employees and faster response times to customer inquiries – as well as its ability to support the company’s growth plans and its service evolution. A decisive element for Sartorius was the ability to easily integrate the solution into existing systems and for it to be intuitive for end-users.

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Enhanced routing within IFS Mobile Workforce Management™ leverages TomTom real-time traffic data

IFS is enhancing the capabilities of its Enterprise Service Management suite by incorporating TomTomTraffic via the TomTom Routing API. By applying the TomTom Routing API, and taking into account real-time traffic conditions affecting ongoing or committed travel activities, IFS Mobile Workforce Management users can benefit from more accurate routing, improved time-to-destination estimations and staff cost efficiencies.

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IFS release new version of FSM software

IFS, the global enterprise applications company, announces major updates to its IFS Field Service Management (FSM) offering. The latest version of IFS Field Service Management (5.6.3) is now available and features a number of enhancements. The major enhancements include next-generation mobile client for Windows 10, several predefined IFS Lobbies, and the option to deploy in the IFS Managed Cloud on Microsoft Azure.

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IFS World Conference Review

There's a great overview of the IFS World Conference in Field Service News, authored by Kris Oldland.

Covering IFS Applications 9, New Partnerships, IFS Field Service Management (5.6.2) and some milestone announcements it is well worth a look.

To read the review please click here: World Conference Review


Auto Windscreens streamlines operations with IFS Applications

IFS, the global enterprise applications company, has today announced that Auto Windscreens, a leading automotive repair glazing company based in the UK, has deployed IFS Applications in a full refresh of handheld devices used by technicians in the field. IFS Applications, comprising of IFS Field Service Management and IFS Mobile Workforce Management, have enabled Auto Windscreens to simplify data flow and streamline operations. In addition, Auto Windscreens has upgraded its mobile system from Windows to Android, combining an entire refresh of its mobile devices.

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Change: Don’t just adapt to it, capitalize on it - At IFS World Conference 2015.

  • Agile, Innovative Software
  • Over 100 Breakout sessions
  • Premium-Value Training

IFS customers and partners from around the world all come together — to expand and focus your business vision. So get closer to your business, see new opportunities to stay ahead in an ever-changing world

For further information please click on the link below.
IFS World Conference 2015


Gartner Magic Quadrant recognises IFS for its Enterprise Service Management solution.

IFS, the global enterprise applications company, has been named a leader for its Enterprise Service Management solution in the Gartner Magic Quadrant for Field Service Management, authored by William McNeill, Michael Maoz and Jason Wong on 22nd December 2014. It is believed that the significant investment IFS has made to build a comprehensive and open Enterprise Service Management solution is the reason why Gartner has positioned IFS as a ‘Leader’ within the Magic Quadrant.

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Good luck to Thales and Cubic Transportation

Congratulations and good luck to our customers Thales and Cubic Transportataion who have been shortlisted in the UK Rail Industry Awards for Outstanding Projects - Large (over £20m).

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Customer success - Congratulations to Cubic Transportation

Congratulations to Cubic Transportation on winning the Electra contract with Transport For London worth over £660m over the next 10 years.

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See us at the Service Management Expo in June

FSM will be attending the Service Management Expo running June 17th - 19th at ExCel, London.


"Service Management Expo will provide visitors with the broadest range of suppliers EVER. Already we have a number of exhibitors signed up to attend the event from waste management, energy solutions, winter maintenance and environmenal services, to office management, fire solutions and managed services.

Over the past 14 years, Service Management Expo has truly cemented its reputation as the world’s largest dedicated facilities management event. There is no other comparable exhibition dedicated to uniting FM professionals from all sectors and geographies with suppliers, advisers and specialists offering the very latest in innovation and education."

We look foward to seeing you at the Show.

For further information visit: www.servicemanagementexpo.co.uk



See us at the Facillities Management Show 11-13th March

FSM will be attending this year's facilities management show, taking place at the NEC from the 11th March to the 13th March, stand no: F17A.

"Facilities Management 2014 will bring together thousands of FM professionals with exibitors of the latest innovations and business solutions to the UK market."

We look forward to seeing you there.

For further information: http://www.easyfairs.com/events_216/maintec-facilities-management-2014_40302/facilities-management-2014_45436/?