IFS World Conference Review

There's a great overview of the IFS World Conference in Field Service News, authored by Kris Oldland.

Covering IFS Applications 9, New Partnerships, IFS Field Service Management (5.6.2) and some milestone announcements it is well worth a look.

To read the review please click here: World Conference Review


Auto Windscreens streamlines operations with IFS Applications

IFS, the global enterprise applications company, has today announced that Auto Windscreens, a leading automotive repair glazing company based in the UK, has deployed IFS Applications in a full refresh of handheld devices used by technicians in the field. IFS Applications, comprising of IFS Field Service Management and IFS Mobile Workforce Management, have enabled Auto Windscreens to simplify data flow and streamline operations. In addition, Auto Windscreens has upgraded its mobile system from Windows to Android, combining an entire refresh of its mobile devices.

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Change: Don’t just adapt to it, capitalize on it - At IFS World Conference 2015.

  • Agile, Innovative Software
  • Over 100 Breakout sessions
  • Premium-Value Training

IFS customers and partners from around the world all come together — to expand and focus your business vision. So get closer to your business, see new opportunities to stay ahead in an ever-changing world

For further information please click on the link below.
IFS World Conference 2015


Gartner Magic Quadrant recognises IFS for its Enterprise Service Management solution.

IFS, the global enterprise applications company, has been named a leader for its Enterprise Service Management solution in the Gartner Magic Quadrant for Field Service Management, authored by William McNeill, Michael Maoz and Jason Wong on 22nd December 2014. It is believed that the significant investment IFS has made to build a comprehensive and open Enterprise Service Management solution is the reason why Gartner has positioned IFS as a ‘Leader’ within the Magic Quadrant.

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Good luck to Thales and Cubic Transportation

Congratulations and good luck to our customers Thales and Cubic Transportataion who have been shortlisted in the UK Rail Industry Awards for Outstanding Projects - Large (over £20m).

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Customer success - Congratulations to Cubic Transportation

Congratulations to Cubic Transportation on winning the Electra contract with Transport For London worth over £660m over the next 10 years.

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See us at the Service Management Expo in June

FSM will be attending the Service Management Expo running June 17th - 19th at ExCel, London.


"Service Management Expo will provide visitors with the broadest range of suppliers EVER. Already we have a number of exhibitors signed up to attend the event from waste management, energy solutions, winter maintenance and environmenal services, to office management, fire solutions and managed services.

Over the past 14 years, Service Management Expo has truly cemented its reputation as the world’s largest dedicated facilities management event. There is no other comparable exhibition dedicated to uniting FM professionals from all sectors and geographies with suppliers, advisers and specialists offering the very latest in innovation and education."

We look foward to seeing you at the Show.

For further information visit:



See us at the Facillities Management Show 11-13th March

FSM will be attending this year's facilities management show, taking place at the NEC from the 11th March to the 13th March, stand no: F17A.

"Facilities Management 2014 will bring together thousands of FM professionals with exibitors of the latest innovations and business solutions to the UK market."

We look forward to seeing you there.

For further information:



FSM sponsors BMX Team “Race Day Video”

FSM are proud to sponsor BMX team “Race Day Video.” The team has 9 riders from 5 years + at Regional “grass roots” level and 7 riders from 10 years + competing regionally, nationally and internationally. FSM is proud to contribute to a team dedicated to inspiring young talent in this vibrant sport and look forward to hearing great things in the future.


A timely start for Mary

FSM are very pleased to welcome Mary Blount to the team. Mary will be supporting FSM's ongoing consultancy activities and QA processes. Mary's degrees in Computer Science and Economics, development of a Service Management Solution and years spent travelling the world implementing SAP means she brings a wealth of knowledge and practical experience to the role.

The current high level of interest in IFS Metrix, numerous go lives, and a new contract win of a 175 User solution (watch this space) makes Mary's arrival even more timely. As a seasoned triathlete we look forward to the energy and enthusiasm Mary will bring to the business.


Customers go live to complete the financial year.

Time to draw breath as another financial year comes to a close.

Where did the year go? It fairly raced by with the last months seeing two customers go live, a third about to go live and a 4th rolling out to a major new contract. So whilst the dismal seasonal weather has been cold it has been warm for the FSM team at the coal face.

Implementations have covered; IFS Metrix 5, IFS 360 appointment booking and dynamic scheduling, IFS Metrix Mobile (Windows and Android), Customer Portals, Technician Portals and Warehouse Portals.

Backing up the implementation team the development team has been called upon for integration work covering Sage Line 100 (Sage 500 and 1000 interfaces also available), Navision financials (web service), ByBox logistics for auto printing of shipment labels & logistics updates (UPS integration also available), Tom Tom Webfleet (Navman integration also available) and the creation of numerous Email interfaces (creates Requests in IFS Metrix from text or html emails).

With a strong sales pipeline and a growing team at FSM it looks like 2013 might be another year that’s going to fly by!



Tom Tom Webfleet:


Another Winner! Congratulations to FSM customer Space engineering!

Congratulations to FSM customer Space engineering on their Contractor of the Year award! This our second customer to win a national service award in 2011.

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Auto Windscreens Recognised as Best Performing Service Provider In UK

In its first year of competing, Metrix client Auto Windscreens last week was named the “Best Performing Service Provider” for its sector and second best performing call center in the UK at the 2011 “Top 50 Call Centers for Customer Service Program” organized by Call Centre Focus. Click below to read more and watch the Auto Windscreen Video.

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Customer Day

The St Patrick’s Day event was a great opportunity for customers to catch up with Metrix executives and new members of the FSM team. Our thanks go to all the presenters at the event from Metrix, 360, SOTI and Skyguard Lone Worker solutions. Customer feedback was very positive – the day was enjoyable and very informative.

Congratulations to Jon at Space Engineering, Paul at SitexOrbis and Mark at Nikon for their triumphs in the lunchtime Kinect “bowl off”.

We look forward to the next events – best practice workshops in June and September. Customer day material will be circulating shortly.


Ingenico Selects Metrix to Automate Global Service Operations

MILWAUKEE (January 26, 2011) – Metrix, the field service software company, today announced that Ingenico, a leading international provider of payment solutions, has selected Metrix as its global service management system. Headquartered in Neuilly-sur-Seine, France, Ingenico plans to leverage a single global service system, supporting over 15 million electronic payment terminals across 125 countries, by rapidly rolling out Metrix to each region leveraging a common global template.

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