Space Engineering Services Select Metrix 5, Metrix Mobile & 360 Scheduling solution

Fareham (September, 2009) – Field Service Management Limited,  reseller of the Metrix Service Management, Mobile Data and 360 scheduling solutions, announced that Space Engineering Services Limited has selected the Metrix product suite and 360 Scheduling solution to automate their UK service processes. The circa 300 user solution will be implemented at Space Engineering Services’ HQ in Bristol.

Space Engineering Services deliver nationwide refrigeration, mechanical and electrical services to a range of business customers. From design and manufacture, to installation and service and maintenance, Space Engineering Services commit to an excellence in understanding, delivering and managing customer’s needs.
Joe Jewell, the project manager for Space Engineering Services explains the challenges the organisation faced:

“For some time it had been evident that the current service management software had not been performing to the level required by the business. This sparked off a detailed investigation into the configuration, use and suitability of the system which provided the basis for the requirements specification of the new system.
The refrigeration service industry is a notoriously complex beast, with each client contract holding its own terms and conditions. It was essential that even the most quirky conditions could be addressed in the software.

Space Engineering Services needed a system advanced enough to fully automate processes like call logging and report generation, whilst being flexible enough to handle different service disciplines and contracts with ‘out of the box’ configuration, while seamlessly communicating the information with the finance and other software packages.”

After sifting through countless responses to an invitation to tender, Space Engineering shortlisted two companies for detailed demonstrations, and live site visits, based on the ability to fulfil the requirements laid out. This included FSM, UK vendors for Metrix and 360.

Joe Jewell led the selection process, “during demonstrations, FSM were able to show how the software could manage different jobs throughout their life, including scheduling jobs through the 360 Dynamic Scheduling Engine, proving that the software could cope with the complex requirements dictated by the refrigeration industry. This was backed up with site visits to an equally complex customer of FSM’s, leaving them as the clear choice for Space Engineering going forward.”
 
“We are delighted to be working with Space Engineering Services” says Rory Church, Sales & Marketing Director of FSM. “From our initial meetings with the Space Engineering Services team we were aware that our fully integrated end – to – end solution would be an excellent fit for Space Engineering Services. Throughout their selection process Space Engineering Services showed great care and diligence in solution reviews and gave FSM every opportunity to evaluate and understand their requirements and present our solutions accordingly. A number of reference visits were also undertaken. With the conclusion of that successful process we have a great joint project team in place and a committed partnership approach to delivering a world class service solution.”

About  Space Engineering Services Limited
Space Engineering Services service and maintain over 1200 sites across a wide variety of clients in the retail, industrial and commercial sectors.
Over the past 5 years alone Space Engineering Services Limited have completed over 2700 retail and industrial refrigeration projects.
Since beginning in 1988, Space Engineering Services have manufactured and delivered over 1500 refrigeration plant units, with over 400 in the last 12 months alone.
Beyond an original area of expertise in refrigeration, Space Engineering Services have also developed a high level of expertise in heating, ventilation and air conditioning and other areas of mechanical & electrical services - with over 1200 commercial, industrial and retail projects completed in the past 5 years.
For more information on Space Engineering Services Limited, visit
http://www.space-engineering.co.uk