Field Service Management News

Another Winner! Congratulations to FSM customer Space engineering!

2011-12-21T10:59:50Z

Congratulations to FSM customer Space engineering on their Contractor of the Year award! This our second customer to win a national service award in 2011.

Auto Windscreens Recognised as Best Performing Service Provider In UK

2011-11-04T17:03:31Z

In its first year of competing, Metrix client Auto Windscreens last week was named the “Best Performing Service Provider” for its sector and second best performing call center in the UK at the 2011 “Top 50 Call Centers for Customer Service Program” organized by Call Centre Focus. Click below to read more and watch the Auto Windscreen Video.

Customer Day 2011

2011-03-28T11:23:34Z

The St Patrick’s Day event was a great opportunity for customers to catch up with Metrix executives and new members of the FSM team. Our thanks go to all the presenters at the event from Metrix, 360, SOTI and Skyguard Lone Worker solutions. Customer feedback was very positive – the day was enjoyable and very informative.

Congratulations to Jon at Space Engineering, Paul at SitexOrbis and Mark at Nikon for their triumphs in the lunchtime Kinect “bowl off”.

We look forward to the next events – best practice workshops in June and September. Customer day material will be circulating shortly.

Ingenico Selects Metrix to Automate Global Service Operations

2011-02-07T13:44:03Z

MILWAUKEE (January 26, 2011) – Metrix, the field service software company, today announced that Ingenico, a leading international provider of payment solutions, has selected Metrix as its global service management system. Headquartered in Neuilly-sur-Seine, France, Ingenico plans to leverage a single global service system, supporting over 15 million electronic payment terminals across 125 countries, by rapidly rolling out Metrix to each region leveraging a common global template.

EnerSys selects Metrix Service and Metrix Mobile

2010-03-31T14:09:37Z

MILWAUKEE (March 30, 2010) – Metrix, the field service software company, today announced that EnerSys, the world’s largest industrial battery company, has selected Metrix Service and Metrix Mobile to automate the service operations for their Americas Motive and Reserve Power businesses. Headquartered in Reading, Pennsylvania, EnerSys manufactures and services a broad line of batteries and chargers for electric lift trucks, ground support equipment, and mining equipment. Service technicians often go onsite to install, troubleshoot and repair industrial batteries and chargers. EnerSys was prompted to look for a new software solution in order to gain efficiencies in their service operations, as well as offer more customer-focused service contracts.

And The Award Goes To…Field Service Management (FSM)

2009-11-03T17:20:00Z

360 Scheduling is delighted to announce that Field Service Management (FSM) has been awarded Reseller of the Year 2009 – Service Management Solutions.

Scobie & McIntosh Limited select Metrix Service Management Solution

2009-10-26T17:16:00Z

Fareham (October, 2009) – Field Service Management Limited, reseller of the Metrix Service Management, Mobile Data and 360 scheduling solutions, announced that Scobie & McIntosh Ltd has selected the Metrix product suite to manage their service operations. The circa 50 user solution will be implemented at Scobie & McIntosh’s Service Centre in Birstall, Leeds and will be live for the New Year. The solution will be fully integrated with Sage L1000 financials from Datel Group.

Space Engineering Services Select Metrix 5, Metrix Mobile & 360 Scheduling solution

2009-09-29T16:14:00Z

Fareham (September, 2009) – Field Service Management Limited, reseller of the Metrix Service Management, Mobile Data and 360 scheduling solutions, announced that Space Engineering Services Limited has selected the Metrix product suite and 360 Scheduling solution to automate their UK service processes. The circa 300 user solution will be implemented at Space Engineering Services’ HQ in Bristol.

Metrix Named in AMR Research's Field Service Landscape Report

2009-02-25T17:26:00Z

MILWAUKEE (February 25, 2009) – Field service management software vendor Metrix today announced that the company’s solution was highlighted in a recent AMR Research report, “Field Service Landscape.” The report analyzed 15 field service software suites for overall functionality and usability.

IMAX Corporation select Metrix 5

2008-10-02T16:12:00Z

MILWAUKEE (October 2, 2008) – Field service management software vendor Metrix today announced that IMAX Corporation, one of the world’s leading entertainment technology companies, specializing in immersive motion picture technologies, has selected the Metrix Service software to manage their global technical service operations, which includes IMAX’s technical service call centre, parts management, and preventative maintenance.