Read the case Study: http://www.metrix.com/pdfs/ISM_Cubic_CS.pdf

Keeping the Oyster card scheme moving is vital for ensuring millions of Londoners reach their destinations each day. With so many factors involved, a service management system capable of dealing with multiple disciplines is essential. Oyster, the integrated ticketing system run by Transport for London, has revolutionised travel in the English capital. Since the scheme was introduced in 2003, 16 million Oyster cards have been issued, with 7.6 million journeys per day now made using the pre-payment system.

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Ingenico Inc, (www.ingenico-us.com) is the US subsidiary of Groupe Ingenico, a $430 million, Paris based company. Ingenico Inc. sells to competetive markets, making margin management and quality customer service continuous priorities. The company’s family of electronic funds transfer terminals and check readers are maintained by Ingenico’s TotalCARE service organisation. The company saw an opportunity to improve its TotalCARE service organisations profitability through automation while reducing and reallocating headcount. TotlaCARE’s Atlanta facility receives an average of 3,000 units on a daily basis, of which approximately 80 percent are under some type of service agreement.

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Xerox Office Printing Business was created through Xerox’ acquisition of the Tektronix Color Printing and Imaging Division in January, 2000. The resulting organization merged Tektronix award-winning color printing technology, channel strength and creative marketing with Xerox’ traditional strengths in monochrome printing, technological innovation, distribution and brand marketing power. The Tektronix colour portfolio complements Xerox’ growing family of monochrome network printers to create a full line of office printing products available through more than 16,000 resellers worldwide. Today, the Xerox Office Printing Business sells monochrome and color printers to the office environment. Their call center averages about 3,000 calls a day from customers throughout the world.

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Motorola is a global leader in providing integrated communications solutions including software-enhanced wireless telephone, two-way radio, messaging and satellite communications products and systems. The company’s Rockford facility is a high volume repair centre for Motorola two-way communication and data products.

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