White Papers / Articles

Auto Windscreens Recognised as Best Performing Service Provider In UK

Field Service Management — Fri, 04 Nov 2011 16:39:10 +0000

In its first year of competing, Metrix client Auto Windscreens last week was named the “Best Performing Service Provider” for its sector and second best performing call center in the UK at the 2011 “Top 50 Call Centers for Customer Service Program” organized by Call Centre Focus. Read the rest of the article and watch the video to see how Auto Windscreens have used FSM to become a Top Performer.

Metrix named “Champion” in Info-Tech Field Service Automation Vendor Landscape Report

Field Service Management — Tue, 09 Aug 2011 14:26:53 +0000

MILWAUKEE (July 12, 2011) – Metrix, LLC , the field service software company, is proud to announce its listing as a “Champion”, scoring 4 out of 4 “for most evaluation criteria and offering excellent value with a strong market presence” in Info-Tech Research Group’s Field Service Automation Vendor Landscape Report.

“The more people learn about Metrix, the more they’ll like us”, stated Larry Laux CEO of Metrix, in response to the recent news. “We have spent lots of time and effort to get our products to the current level, and it is very cool to have this independent recognition of our achievements. We are ready for the world to get to know us better.”

Info-Tech Research Group Vendor Landscape Reports recognize outstanding vendors in the technology marketplace, assessing vendors by the strength of their offering and their strategy for the enterprise. The Vendor Landscape Reports pay tribute to the contribution of exceptional vendors in a particular category.

The Info-Tech Vendor Landscape Report is designed for IT and business leaders planning to implement field service automation. Its research is aimed at helping companies understand trends and current issues, evaluate field service automation vendors, and arrive at an implementation strategy. This buyer’s guide is a tool that can help companies cut costs, improve visibility, optimize service delivery and drive new revenue through their service businesses. The full Field Service Vendor Landscape report is available for free on the Metrix website.

About Info-Tech Research Group

With a paid membership of over 8,000 organizations worldwide, Info-Tech Research Group (http://www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a thirteen-year history of delivering quality research and is one of North America's fastest growing full-service IT analyst firms.

Who manages your customer experience?

Field Service Management — Wed, 27 Jan 2010 12:25:46 +0000

Who Manages Your Customer Experience? Four Ways Your Service Department can Excel at the Customer Experiencence The customer experience – it sounds like more of a function of marketing than of the service department....

How important & profitable is service to your organisation

Field Service Management — Wed, 27 Jan 2010 12:22:21 +0000

Over the past few years, the service industry has had a mantra that service is becoming the profit center of the organization. While in many cases this is true, there are still several companies who’s C-level leaders don’t realize the profit potential that lies in their service operations. According to a recent Aberdeen Group report, Service as a Profit Center: The CFO’s View, there can be several reasons for this. We’ll talk about two of them here: the need to involve senior level finance executives and using technology to track and analyze data....

How do you define good service management software?

Field Service Management — Wed, 27 Jan 2010 12:19:52 +0000

The results of the Metrix customer survey gives insight into the service management software industry. If there’s one thing Metrix knows well, it’s creating software specifically for the service management industry. And, if there’s one thing our customers know well, it’s using our software to accomplish their specific business goals. When you put this knowledge together, there’s no limit to what we can do....

5 Ways to turn your field force into a profitable selling machine

Field Service Management — Wed, 27 Jan 2010 12:15:56 +0000

Your Field Techs – As Your Sales Reps? Field technicians have always been one of the best (and sometimes the only) line of contact with customers. Unfortunately, most organizations don’t use their field service personnel to their full potential. Want to start utilizing your field technicians to increase your sales? Here’s five ways you can turn your field force into a profitable, selling machine....

A Productive & Profitable Service Chain

Field Service Management — Wed, 27 Jan 2010 12:13:47 +0000

With the right technologies in place, you can manage your service chain and parts to increase your productivity, customer satisfaction and revenue. Staying profitable and keeping your customers happy - it’s what every business strives for. But they don’t all do it successfully. So how do the successful ones stay successful? Many focus on their service chain through the use of best-of-breed technology solutions and parts management.